Legal
Terms & Conditions
Last updated: June 2025
1. Our details
Koseley is a UK-based online retailer of authentic Himalayan crafts. By placing an order with us you agree to these terms and conditions.
2. Ordering
All orders are subject to availability. We reserve the right to refuse or cancel any order. Once your order is confirmed you will receive an email confirmation. We aim to dispatch within 1–3 business days.
3. Pricing
All prices are shown in GBP and include VAT where applicable. We reserve the right to change prices at any time. The price you see at checkout is the price you pay.
4. Delivery
Free UK delivery on orders over £75. Tracked shipping is used on all orders. Delivery times are estimates and may vary. We are not liable for delays caused by third-party couriers.
5. Returns
You have 30 days from receipt to return an item for a full refund. Items must be unused and in their original condition. Contact us to arrange a return via our contact page.
6. Intellectual property
All content on this website — including images, copy, and brand assets — is the property of Koseley and may not be reproduced without written permission.
7. Contact
For any questions about these terms, please contact us via our contact page.